Return & Refunds Policy

At Jaislen Natural Advertising LLC, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy to ensure your peace of mind.

Return Eligibility:

  • To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
  • Returns must be initiated within 30 days of the delivery date.

Return Process:

  1. Initiate Return: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions on how to proceed.

  2. Package Your Item: Securely package the item(s) you wish to return, including any accessories or documentation that came with the product.

  3. Ship Your Return: Ship the package back to us using a trackable shipping method. You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.

  4. Receive Refund or Exchange: Once we receive and inspect your return, we will process your refund or exchange. Refunds will be issued to the original method of payment within 5-7 business days, while exchanges will be shipped out promptly.

Refunds:

  • Refunds will be issued for the cost of the returned item(s) minus any shipping fees.
  • Original shipping charges are non-refundable.
  • If your return is approved, you will receive an email notification confirming the refund amount and the timeframe for processing.

Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please indicate your preference when initiating the return.
  • Exchanges are subject to availability. If the desired item is out of stock, we will issue a refund for the returned item(s).

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged or defective product. We will arrange for a replacement or refund at no additional cost to you.

Contact Us:

If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us at [email protected]. Our customer service team is here to assist you every step of the way.

Thank you for shopping with Jaislen Natural Advertising LLC!

Last Updated: 2024-03-01